If you’re not happy with us, we want to hear from you

Cbus is committed to providing excellent service, and any complaints from members are dealt with as soon as possible. If you wish to make a complaint about Cbus write to:

Cbus Complaints Officer
Locked Bag 999
Carlton South VIC 3053

Your complaint will be genuinely considered and dealt with within 90 days. If you are not satisfied with Cbus’ response, you can take your complaint to the Federal Government’s independent Superannuation Complaints Tribunal.

The tribunal will only deal with your complaint if you have already approached Cbus, and the tribunal will first attempt to resolve the matter through conciliation.

If conciliation is unsuccessful, the complaint is formerly referred to the tribunal for determination. You can contact the Superannuation Complaints Tribunal on 1300 780 808 from anywhere in Australia for the cost of a local call.

You should ring before making a complaint to the tribunal, to check if it can handle the complaint and what information you need to provide. The address is:

Superannuation Complaints Tribunal
Locked Bag 3060
GPO Melbourne VIC 3001
Phone: 1300 780 808

Website: www.sct.gov.au 

If your complaint relates to advice you were given by Cbus on a non-superannuation product, and your complaint is not resolved through Cbus’ internal complaints process within 45 days, you may take your complaint to the Financial Ombudsman Service (FOS). FOS can be contacted on: 1300 780 808 or at www.fos.org.au