EISS Super completed its merger with Cbus Super on 12 May 2023  

Please read your Significant Event Notice: EISS Super, 27 March 2023 to learn about what the merger means for you.

After the merger, Cbus Super sent you a welcome letter with:

• Your new member number
• Your transferred balance amount
• Details of how your account is invested
• Your beneficiary details
• Information about your insurance cover (if available and applicable)
• Instructions for logging into your new online account
• Other important information about your new Cbus Super account

Your welcome letter included details of what you may need or want to do after the merger, including:

• Register for a webinar
• Register for your Cbus online account
• Download the Cbus app
• Set your communication preferences
• Update your personal contribution method (if you make any)
  
• Set up a new third party authority (if you want to nominate someone)
  
• Consider whether your Cbus Super account options are right for you or if you need to make any changes to your:
  - Investment options
  - Beneficiary nominations

If you have mislaid your letter or need any help setting up your account, call us on 1300 361 784.

Read our frequently asked questions about changes to your EISS Super account.

Please read your Significant Event Notice: EISS Pension, 27 March 2023 to learn about what the merger means for you.

After the merger, Cbus Super sent you a welcome letter with:

• Your new member number
• Your transferred balance amount
• Your pension payment dates
• Confirmation of both your regular payment amounts and legislated minimum amount (and maximum amount if you are a TTR member)
• Details of how your account is invested
• Your beneficiary details
• Instructions for logging into your new online account

Your welcome letter included details of what you may need or want to do after the merger, including:

• Register for your new online account
• Register for a webinar
• Set your communication preferences
• Set up a new third party authority (if you want to nominate someone)
• Consider whether your new Cbus Super Income Stream account options are right for you. For example, check whether you need to make any changes to your:
  - Investment options
  - Beneficiary nominations
  - Pension payments

If you have mislaid your letter or need any help setting up your account, call us on 1300 361 784.

Read our frequently asked questions about changes to your EISS Pension account.

Please read your Significant Event Notice: EISS Retirement Scheme, 30 March 2023 to learn about what the merger means for you.

After the merger, Cbus Super sent you a welcome letter with:

• Confirmation of your account details
• Confirmation of insurance cover if you have it and it's available
• Your beneficiary details
• Instructions for logging into your new online account
• Other important information about your account.

Your welcome letter included details of what you may need or want to do after the merger, including:

• Register for your new online account
• Register for a webinar
• Set your communication preferences
• Update your personal contribution method (if you make any to your Other Contributions account)
  
• Set up a new third party authority (if you want to nominate someone)
• Consider whether your new Cbus Super Income Stream account options are right for you. For example, check whether you need to make any changes to your:
  - Investment options
  - Beneficiary nominations
  - Pension payments

If you have mislaid your letter or need any help setting up your account, call us on 1300 361 784.

Read our frequently asked questions about changes to your EISS Retirement Scheme account.

Please read your Significant Event Notice: EISS Defined Benefit Scheme, 30 March 2023 to learn about what the merger means for you.

After the merger, Cbus Super sent you a welcome letter with:

• Your account information
• An updated member number for some members
• Your beneficiary details
• Instructions for logging into your new online account

Your welcome letter included details of what you may need or want to do after the merger, including:

• Register for your new online account
• Register for a webinar
• Set your communication preferences
• Update your personal contribution method (if you make any)
  
• Set up a new third party authority (if you want to nominate someone)
• Consider whether your new account options are right for you. For example, check whether you need to make any changes to your beneficiary nominations.

If you have mislaid your letter or need any help setting up your account, call us on 1300 361 784.

Read our frequently asked questions about changes to your EISS Defined Benefit Scheme account.

Please read your Significant Event Notice: EISS Retirement Scheme and lifetime, spouse and child pensions 30 March 2023 to learn about what the merger means for you.

After the merger, Cbus Super sent you a welcome letter with:

• Confirmation of your account details
• Your pension payment dates
• Confirmation of both your regular payment amount and payment frequency
• Instructions for logging into your new online account
• Other important information about your account

Your welcome letter included details of what you may need or want to do after the merger, including:

• Register for your new online account
• Set your communication preferences
• Set up a new third party authority (if you want to nominate someone)

Read our frequently asked questions about changes to your EISS lifetime, spouse or child pension account.

The merger with EISS Super gives members the opportunity to benefit from shared knowledge, expertise, technology and processes, while also delivering tailored, industry-specific products and services that meet the needs of our members.

Increased scale and future growth will benefit members by providing access to more investment opportunities, a greater ability to manage fees effectively and access to products and services, including products for those approaching or currently in retirement.

EISS Super merged with Cbus Super on Thursday 11 May 2023 and members were automatically transferred to Cbus Super on Friday 12 May 2023.

This depends on your account.

If you were an EISS Super or EISS Pension member before the merger, you were given a new Cbus Super member number. This was provided in your welcome letter.

Generally, if you were a member of the EISS Retirement Scheme or EISS Defined Benefit Scheme (including lifetime, spouse or child pension account), your member number did not change. However, for a small number of these accounts member numbers had to be changed with a letter added. This change was explained in welcome letters to affected members.

No, your beneficiary arrangements were automatically transferred to your new Cbus Super account, which means you don’t need to do anything, but you might like to review your nomination.

If you had nominated beneficiaries with EISS Super, these were detailed in your welcome letter from Cbus Super.

Note: this does not apply to members receiving a lifetime, spouse or child pension.

No, if you had a power of attorney in place on Thursday 11 May 2023, this will have automatically transferred to your new Cbus Super account. You don’t need to do anything, but you might like to review the details.

No, third party authorities didn’t transfer to Cbus Super. To set up a new third party authority with Cbus Super fill out the Third party authority form and send it to us.

You can register for access to your online account here.

Yes, you can rollover super from another fund.

Log into your online account and search for your super with the ATO using your tax file number. You'll need to verify your identity, so have your ID ready.

If you don’t know the details of your other funds, call our helpline on 1300 361 784 and, with your permission, we can search for lost or other super for you. We’ll need to verify it’s you, so have your ID available.

Find out more on our Consolidate your super webpage.

Please note: you cannot rollover other super balances into a Super Income Stream account or into a lifetime, spouse or child pension.

We will write to you after the merger to discuss your options if you already had a Cbus Super account before your EISS Super account was transferred over.

Alternatively, if you know you had an account with Cbus Super before the merger, call our contact centre after 22 May to discuss your options and you could save on paying multiple fees on administration and insurance.

You can make personal contributions to your Cbus Super account by BPAY®, electronic funds transfer (EFT) and direct debit.

If you use BPAY® to make personal contributions to your super, you can find your new Cbus Super BPAY® details in your welcome letter or call us for them.

EFT: Cbus Super’s bank account details are available from your online account or by calling our helpline.

Direct debit: Fill out the Member direct debit request form and send it back to us.

^® Registered to BPAY Pty Ltd ABN 69 079 137 518.

Yes, the details changed due to the merger. To set up one-off or regular contributions to your account using BPAY^® (conditions apply) use your new Cbus Super BPAY details in your welcome letter.

^® Registered to BPAY Pty Ltd ABN 69 079 137 518.

Yes. If you’d like to claim or vary a tax deduction for personal super contributions you made to your account, fill in our Notice of intent to claim a tax deduction for personal contributions to super form and send it to us.

No. As your EISS Super account has transferred to a different super fund (Cbus Super), only contributions made to your Cbus Super account can legally be transferred or split to your spouse’s account after the merger.

If you have a question about this, call our team on 1300 361 784 Monday to Friday from 8:00am to 8:00pm (AEST/AEDT).

If you’ve received a Division 293 notice of assessment from the Australian Taxation Office (ATO) that relates to contributions paid to EISS Super, you’ll need to pay the tax liability directly to the ATO.

Cbus Super can process release authority requests that you have received since 12 May 2023.

If your question isn’t covered in the FAQs, we are here to help you with any questions about your new Cbus Super account.

You can contact us the following ways:

Call 1300 361 784 Monday to Friday from 8:00am to 8:00pm (AEST/AEDT).

Visit in person

You now have access to Cbus Super front counters (offices) in Sydney, Adelaide, Brisbane, Melbourne and Perth. Cbus Super front counter staff can help you with questions about your super account and are available five days a week.

As part of your Cbus Super membership, you have access to financial advice about your super and related topics through Cbus Advice Services. They can provide advice over the phone about:

• Choosing an investment option that’s right for you
• Contribution strategies, including salary sacrifice and personal contributions
• Nominating beneficiaries
• Planning the best ways to maximise your super for retirement
• More information and assistance regarding the insurances available through Cbus Super

Call Cbus Advice Services on 1300 361 784, 8.30am to 6.00pm Monday to Friday (AEDT/AEST)

Email advice@cbussuper.com.au

Please note: our Advice Services team won’t have access to the financial information on your new Cbus Super account until Monday 22 May due to the limited service period.

Your contact details (including your email address) have transferred to Cbus Super. However, your communication preferences (e.g. whether you like to receive things like statements, important updates and marketing by email or post) have not transferred across.

At Cbus Super, your preference is generally set to electronic (email) if we have your email address on record, and to print if we do not. You can update your communications preferences any time by logging into your online account:

• select the icon from the ‘Balance overview’ page
• select ‘View personal details’
• scroll down to ‘Communications’ then select ‘Change communications'

You can access general advice about your super and related topics through Cbus Advice Services.

Cbus Super is here to help you with general advice or information about your super and support with managing your account.

You can access support through our helpline, our front counter service, our Coordinators and our Advice Services team, while our Education team delivers sessions to help you make the most of your super.

For general questions and support about super and your account, you can call 1300 361 784 (8am to 8pm AEST/AEDT weekdays), email us at cbusenq@cbussuper.com.au, or find information on our website.

You can visit us in person

You now have access to Cbus Super front counters (offices) in Sydney, Adelaide, Brisbane, Melbourne and Perth. Cbus Super front counter staff can help you with questions about your super account and are available five days a week.

Alternatively, you can let us come to you

Like EISS Super’s Customer Relationship Managers, Cbus Coordinators offer support to members at work or at home, offering general support with your account and providing information to help you get your super working harder.

They can help you with administration queries and completing forms, as well as keeping you up to date with what’s on offer from Cbus. This service is at no extra cost to members.

Advice

We offer financial advice about your super and related topics through our Advice Services team.

Education sessions

Cbus Super also runs a wide range of education sessions to help members get more out of their super and to better plan for retirement. We will also be running webinars to explain the benefits of the merger, highlight the additional new services, and answer any questions you may have. Dates and registration details will be available on our Education sessions webpage.