Extra login security

A one-time passcode is an extra layer of security used to help protect your account when you log in to the Member Portal. It's part of what's called Multi-Factor Authentication (MFA), which means you need more than just your password to confirm your identity. This helps protect both the Member Portal and app from unauthorised access.

When you receive your one-time passcode, you will see United Super as the sender. This is expected and forms part of our secure login process to help protect your account.

Yes, if you already use Face ID, Touch ID or a PIN to access the app, you can keep using it.

If you haven’t set these up yet, you may need to turn them on or create/confirm a PIN. This depends on your device and app settings.

First, check that your mobile number is up to date. If you still have trouble logging in, contact us and we'll help you get back into your account.

If you’re logged into your account and haven’t used it for a few minutes, your session will automatically time out. This helps protect your personal information, especially if you’ve stepped away from your device. To continue, log in again and pick up where you left off. 

To support the latest security updates, you may need to be on the latest version of the CBUS app. If the version you're using is no longer supported, you’ll be prompted to update it before you can continue.

In some cases, your device may also need an operating system update before the latest app version can be installed.

For your security, access to your account is restricted in some overseas locations. If you’re in one of these countries, you won’t be able to log in until you return to a permitted location.

These restrictions help protect your account from unauthorised access. If you have any questions or need help while travelling, please contact us for assistance.