The claims process
We understand that if you need to make a claim, you’re already going through a lot. Our goal is to make the claims process as easy for you as possible.
How to make a claim
There are a few steps involved in making a claim, but we’ll let you know what you need to do and we will aim to keep you updated as your claim progresses.
If you have any questions along the way, contact us. And if you don’t have insurance or you are not sure if you can make a claim, contact the our Claims team on 1300 722 152. Otherwise, select a claim type below.
Death cover claim
When applying for a death payment, see our 3 step process.
TPD claim
When applying for a Total and Permanent Disablement (TPD) claim, see our 7 step process.
Terminal illness claim
When applying for a Terminal Illness claim, see our 8 step process.
Income protection claim
When applying for an Income Protection claim, see our 7 step process.
Contact us
Making a claim can be a difficult time for you and your family. If you need to make a claim or have any questions, contact our Claims team on 1300 722 152 Monday to Friday, 8:30am to 5:30pm (AEST).
Additional information
Read more about claiming an insurance payment to understand if you qualify and what your options are.