Having trouble logging in?
Tell us what’s happening, and we’ll help you get back into your CBUS account.
FAQs
I’m having trouble with the app
Check you’re using the latest version of the CBUS app from the App Store or Google Play.
Close and reopen the app, then try again.
To check if the issue is limited to the app, try logging into your account. If you can log in via the website, you can continue accessing your account there while the app issue is resolved.
Update the app, then close and reopen it. If the issue continues, restart your device and try again.
You can also try logging into your account.
If you’re using a VPN, turn it off and try again.
Try accessing your account via your web browser or another device instead of using the CBUS mobile app.
Use Find my member number. You can also check your statements or emails from us, or contact us for help.
My details are not up to date
To securely update your mobile number, call 1300 361 784 from 8am to 8pm (AEST/AEDT) Monday to Friday.
If you're overseas, call +612 8571 6550.
Contact us and we’ll help check and update your email address securely.
Contact us and we’ll help check and update your details.
I’m overseas or travelling
Yes. You’ll need access to the mobile number linked to your account so you can receive your security code.
If you don’t have access to your mobile number, please contact us.
Check your phone can receive SMS messages while roaming.
If your mobile number has changed to an international number, contact us so we can update your details securely.
For your security, online access may be blocked in some overseas locations.
Try again when you’re in a different country, or contact us for help.
I’m getting an error message
Read the message carefully and follow any instructions.
Check for any information about a service outage.
If you’re still having issues, contact us and tell us:
- the exact error message
- when it happened
- if you were using the CBUS app or website.
Access your account via cbussuper.com.au, then select member login rather than a saved bookmark or old link.
If the problem continues, contact us.
Try again shortly and check for any information about a service outage.
If the issue continues, contact us.
I’m not receiving a security code
Check if messages from CBUS or United Super have been blocked or filtered as spam by your messaging app.
Poor mobile reception can delay security codes.
Request a new code and use the latest one sent.
We’ll show the last three digits of the mobile number the code was sent to. Check it matches your current mobile number.
If it doesn’t, please call 1300 361 784 from 8am to 8pm (AEST/AEDT) Monday to Friday.
Use the most recent code only. Earlier codes may no longer work.
I’m registering for online access
The details you are trying to register may not match the details we have on your account.
While you’re registering, check your name, mobile number and email address carefully.
If your employer provided your details and something doesn’t look right, contact us and we’ll help.
Yes. Remove any spaces before or after your mobile number, email address or other details when registering.
Check your inbox, junk and spam folders.
Make sure your inbox isn’t full.
If your email has changed, contact us so we can update your details securely.
Contact us and we’ll help check your details.
I forgot my login details
Go to cbussuper.com.au/login and select Forgotten your password? and follow the prompts. You’ll need to know your member number so we can identify you.
Go to cbussuper.com.au/login and select Forgotten your member number?, or check your statement or welcome pack.
Register for online access using your account details.
If you need help, contact us.
My account is locked
Your account may lock after several unsuccessful sign-in attempts. This helps keep your account secure.
Wait until the time shown in the message has passed, then try again.
If you still can’t log in, reset your password or contact us.
