Resources for advisers

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Resources for financial advisers

Access dedicated resources for financial advisers and information on our products and services. Together we can provide CBUS members with top-quality financial advice across metropolitan, regional and rural Australia. 

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Multifactor Authentication is here

Protect your clients’ data and your reputation by making sure your information is up to date. If you are unable to login, call us on 1300 136 784.

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Adviser Online

Adviser Online provides digital access to:

  • Lodge third party authorities. Once your client responds to our SMS or email, it will be processed instantly
  • View superannuation details for your clients
  • Submit documents and paperwork online
  • Deduct an advice fee from your client's account.

Adviser Online video guides

Watch our videos guides to learn how to make the most of your Adviser Online access.

Adviser Online enables you to search and view member information.

Enable a new authority to view a member’s account. Please note, member details must be up to date before submitting the Third-Party Authority request.

With Adviser Online, you can view and download correspondence between CBUS and a member.

Use Adviser Online to search and generate a member account summary, including account balance, investment options and breakdown of concessional contributions.

Upload member documents such as a pension application to Adviser Online. 

With Adviser Online, you can submit a one-off fee deduction request, directly through the portal.

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Investment option ratings, reports and updates

This detailed information about CBUS investment options is for financial adviser use only and not for wider distribution.

Click the button to agree you are an accredited financial adviser and will not distribute this information.

Advisers feedback form

This form is for providing feedback only. If you wish to lodge a complaint on behalf of a member, please submit on the Complaints support page.

Do you have a third party authority on the member account?

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This form collects your personal information. Read our Privacy Policy and Personal Information Collection Statement  for details on how we collect and disclose personal information or contact us for a copy.