FAQs
Frequently Asked Questions (FAQs) about your new CBUS member card and the Super payment checker app.
Your member card can be scanned to help check you’re getting the super you’re entitled to.
While most employers do the right thing, we know that some aren’t meeting their super obligations.
According to a recent study by CBUS and Industry Super Australia, one in three Australian workers has unpaid super, on average missing out on 4 months of payments or almost $1,500. And workers in building and construction are some of the most likely to be short-changed on their super.
Your new member card will make it easier to:
- get real-time information about your super on site
- check if your super’s being paid on time
- identify and address underpayment.
Your card can only be scanned by specific people who’ve been authorised to use our Super Payment Checker app.
This includes CBUS coordinators, union delegates and other site officials.
No one can scan your card without the CBUS Super Payment Checker app on their mobile device.
Your card will be scanned using our Super Payment Checker app where you’ll be asked to enter your date of birth to provide your informed consent.
Your date of birth won’t be visible to anyone once you hit enter.
If you consent to having your card scanned, the authorised person will only be able to see the following details:
- your full name
- your CBUS member number
- your year of birth (but not your full birth date)
- super contributions made by your employer(s) in the previous 6 months, including through salary sacrifice
They can’t see any other information about you, access your account or make any changes.
You don’t have to have your member card scanned if you don’t want to.
No one can scan your card or access information about your super without your consent.
Absolutely. Our member app is the easiest way to check your account balance, recent transactions and more whenever you like.
Log in using your personal PIN or thumbprint and you won’t even need your member number each time! Or you can log in via our website anytime.
If you haven’t already set up an online account, it only takes a couple of minutes to register for an account.
Remember that your employer generally has to pay your super at the end of each month, so it can take another couple of weeks after that for super contributions to show up in your account.
If you think you might be owed extra super, contact your local Cbus coordinator or give us a call on 1300 361 784.
Once you have your new scannable member card, you won’t be able to use your old card. So please destroy your old card and dispose of it securely.
If you have any questions about your member card or the Super Payment Checker app, contact your local Cbus coordinator or give us a call on 1300 361 784.