Who are our Delegates?
Delegates are a key contact for CBUS members on work sites. They play an important role in helping members receive the super they're entitled to.
Employers are required to pay super guarantee contributions in accordance with Payday Super requirements. Receiving contributions on time helps members' super start working for them sooner and may also be important for maintaining insurance cover.
Delegates should be familiar with the relevant EBAs and Awards, particularly clauses relating to superannuation entitlements and any additional contribution requirements. This can help identify possible non-payment or under-payment of members' super.
CBUS Compliance Line
Our Compliance Line provides delegates with information about employer and member contributions. Delegates can use this information to check if employers are meeting their super obligations.
The CBUS Compliance Line can provide delegates with information1 about employer contributions, subject to privacy, consent and other applicable requirements, including:
- CBUS employer numbers
- contribution amounts and the date paid
- mandated salary sacrifice amounts
- the number of CBUS members for whom contributions have been received.
1The CBUS Compliance Line cannot give personal financial advice or provide personal information about members' accounts.
Call the Compliance Line
1300 658 333, 8am to 5pm (AEST/AEDT), Monday to Friday. Closed public holidays and weekends.
When phoning, please have the following information ready:
- your name
- your union
- your position
- the name and address of the work site.
You will also need to provide this information if completing a Compliance Line form.
Request a compliance form
- Complete the Delegates section of the form
- Email the completed form to cbuscompliance@cbussuper.com.au or fax it to the CBUS Compliance line on 1300 228 739.
- The CBUS Compliance line will fill in the payment details, and email or fax it back to you by the next business day.
Delegates checklist
When the completed Compliance Line Check Sheet is returned to you from CBUS you may need to:
- Follow up outstanding payments with the employer or sub-contractor
- Follow up members who are not properly registered
- Rectify incorrect payments with the employer or sub-contractor
- Ensure employers are fulfilling their obligations under their EBA and Awards by paying on time.
Unregistered members
Under their EBA and Awards, an employer or sub-contractor that has nominated CBUS as their default fund, has a responsibility to ensure all eligible members are registered with CBUS.
If there are unregistered members or deemed members on your work site, you can help by handing out an Industry Super Product Disclosure Statement.
Members can complete the Join Industry Super form and the Temporary Membership Card included in the handbook. Members are also able to join online.
Member cards
Once membership has been accepted by CBUS, new members will receive a personalised member card with their unique member number.
With extra features to enhance security and to help members to get the super their entitled to, the member card has a scannable QR code on the front and a hologram on the back.
In the meantime, a temporary card is available from the Product Disclosure Statement when they complete the Join CBUS Industry Super form.
