Employer Online help

You need to be a CBUS employer to access Employer Online.  If you’re not currently a CBUS employer, you can join online.

When you join CBUS, you’ll receive an email to activate your Employer Online account. It will include a link to create your username and password.

We won't be able to issue an activation email if we did not have both your mobile number and email address.  Please call us on 1300 361 784 to provide these details and we will issue the activation email.

If your activation link has expired (after 24 hours), you can click the 'Don’t know your username?' link on the Employer Online login page to start the activation process.

If you have forgotten your username, click the 'Don’t know your username?' link on the Employer Online login page to retrieve your username.

If you have forgotten your password, you can reset it by clicking the 'Forgot password? link on the Employer Online login page.

If you are experiencing another problem logging in, for example, you don’t receive the 6-digit passcode to your mobile phone, please contact CBUS.

The ATO has mandated that end users who access taxation or superannuation related information of other entities or individuals (for example, tax agents, employers) must have Multifactor Authentication (MFA) turned on. MFA is a security system that requires more than one method of authentication from different sources to verify the user's identity for a login or other transaction. 

To align with these ATO obligations, we chose mobile number as the easiest for our Employers to use as a second source of authentication. This means that you will need to enter a code, which will be sent via an SMS message, to access Employer Online.  Any mobile device can be used. It does not relate to the type of phone e.g. smartphone.

To login to Employer Online, on the CBUS website and select 'Employer login' from the top right of the screen. Or go straight to the login page.

You will need to enter the username and password you set up from the activation email followed by a 6-digit code which will be sent to your registered mobile phone number.

Once you are set up as a user in Employer Online, you will need to enter your username and password into the login screen. You will then automatically receive a 6-digit code to your mobile for online access each time you login.

You need to provide your mobile number as an ATO requirement for multi-factor authentication to access Employer Online and the CBUS Clearing House for superannuation payments.

You don’t need a separate login to access the CBUS Clearing House. Once you login to Employer Online, you can seamlessly access the CBUS Clearing House.

Your business details, like address and business owner, can be updated through Employer Online. Simply click the Employer tab at the top right of your account and select 'Business details' or 'Contacts'.

If you would like to add a new business to your existing Employer Online account, using the same username and password, simply click 'Add a new business' from the Popular Tasks menu.

The new business can have the same ABN as your existing business or a different ABN. If it has the same ABN, you will have to specify a different trading name.

If your new business has a separate ABN, and you would like your new business to have a separate Employer Online account with a different username and password, you will need to complete the Employer Join Online application with the new business details.

You will need to submit a nil contribution when you have no CBUS members to pay in a particular pay period. If you do not submit a nil contribution, you may receive a reminder from CBUS that a payment is outstanding.

To submit a nil contribution, click the Contributions tab at the top of your Employer Online home screen. Then scroll down until you find the 'Submit a nil contribution' section and click 'Nil contributions'.  

You can submit a request for a refund using our Contribution refund correction form (PDF). 

Do I need to speak with someone before requesting a refund?

You don't need to, but you can contact us by calling 1300 361 784 or by submitting your enquiry through the link at the bottom of the Contributions page of Employer Online if you need any support. 

If you have a Senior Employer Engagement Manager, you can get in touch with them via the details that are available at the bottom of your Employer Online home screen to discuss your refund request.

Yes, you can. You will need to ensure that you enter your employee’s correct fund details if you are adding a new employee for the first time. 

If you need to change the fund that you pay an existing employee’s super into, you will need to:

1. Select 'Access CBUS Clearing House' under the popular tasks menu of your Employer Online home page.
2. Click 'View employer' in the menu on the left-hand side and select the Employees tab. Select the relevant employee.
3. On the ‘Add fund membership’ page, you can either use the default fund by clicking on 'Use default fund' or use a non-default fund by entering the non-default fund details.

If it’s the first time you’re using our payment system, you will need to set up the CBUS Clearing House before you can make a contribution.

When you’re ready to make a contribution, you can do this either manually or through a file upload. 

More detailed instructions can be found in our Employer Online and CBUS Clearing House (QuickSuper) Guide (PDF). 

If you have added a new employee, or are attempting to change the fund that you pay an employee’s super into, you might find that a fund such, as an SMSF, is not in the master fund list. In this case, you will need to add the fund as a client fund. 

Follow these steps to add a client fund:

1. Login to Employer Online and click 'Access CBUS Clearing House' from the Popular tasks menu on the Employer Online home screen. You will be taken to the CBUS Clearing House (QuickSuper) screen.
2. Click the 'Create fund' link on the QuickSuper main menu or click 'Create fund' on the ‘Search funds’ page.
3. You will first be asked to enter the fund’s ABN. Once entered, click 'Lookup ABN' to continue. QuickSuper will check if the fund already exists and display the options available based on the data you have entered.
4. If the fund does not exist, you will be asked to confirm whether you wish to add a new fund. If you do choose to add a new fund, click 'Next' to continue.
5. On the ‘Fund details’ page, you will need to complete all the mandatory fields. You will be required to enter bank account details and select a preference for remittance email, and provide an Electronic Service Address (ESA). The ESA is mandatory and to receive data messages associated with the contributions sent in a SuperStream compliant manner.
6. Once all the mandatory fields have been completed, click 'Save'.

Yes, you can, but remember under SuperStream rules, you’re required to submit both payment and contribution data via a compliant clearing house or payroll system. Head to our Payday Super hub to learn more. 

The CBUS Clearing House allows you to pay for contributions via Electronic Funds Transfer (EFT), Direct Debit and Osko PayID.

Timeframes vary depending on the payment method: 

• EFT: 1 business day
• Direct Debit: 3 business days 
• Osko PayID: within 10 minutes 

A Unique Superannuation Identifier (USI) is used to identify individual super funds and specific super fund products. You can find our USI details on our Payment options page.

Any contributions paid under the incorrect USI will result in a new member account being created. You will need to be refunded so you can resubmit the contributions under the correct USI.

If you’ve paid contributions to the incorrect USI, please call our Employer Services team on 1800 640 886 between 8am and 6pm (AEST), Monday to Friday. 

Click the Reporting tab at the top of your Employer Online home screen and select 'Reports'. Then, choose the type of contribution report you need and select the appropriate options from the drop-down menu provided.  

Click the Reporting tab at the top of your Employer Online home screen and select 'Receipts'. Then, select the appropriate options from the drop-down menu provided to download a receipt. 

If you would like to start or stop receiving notifications whenever a CBUS branded receipt is available to use as proof of payment, you can set your preference via Employer Online. Once you have logged in:

1. Select your profile in the top right-hand corner and then click 'My details'. 
2. In the Preferences section, click 'Update preferences'. 
3. Select if you would like the notifications via email or SMS.
4. Select 'Yes' to start receiving receipt notifications. Or, select 'No' if you do not wish to receive these.
5. Click 'Update preferences' when you’re done to save your changes.

If you have an employee that is not a CBUS member, ask the employee to join CBUS on our website. The employee will be issued with a member number, which they can provide to you. This is the best way to open the member account with the right details.

CBUS employers can create a CBUS membership on behalf of their employee through the CBUS Clearing House via Employer Online. It will take 3 – 5 days to receive a member number. The number will be available for you to view under 'Daily reports' in the CBUS Clearing House and will also be sent by SMS to your employee. 

You can set up your employees in the Cbus Clearing House by:

• uploading individual employees, or
• uploading employee details in bulk, or
• uploading a contribution file which will automatically create the employees.

If you are using the CBUS Clearing House for the first time, you will need to complete the setup before you can start paying your employees’ super.

For detailed instructions, download our Employer Online and CBUS Clearing House (QuickSuper) Guide (PDF). 

You can choose whether contributions need to be approved by a different person. The default is ‘No Authorisation’, but you can also select ‘Single Authorisation’ or ‘Dual Authorisation’.

1. No authorisation: This is the default setting. Contributions will be submitted without anyone reviewing and authorising.
2. Single authorisation: A user will submit the contributions, then another user will authorise the contributions. The contributions can not be submitted until they’ve been authorised.
3. Dual authorisation: A user will submit the contributions, then two other users will authorise the contributions. The contributions can not be submitted until both users have authorised.

From Employer Online, select Contributions, then View contributions in progress or View contribution files in-progress depending on how your contribution was entered. Alternatively, to launch from within the CBUS Clearing House, select View In Progress from either Online Contributions or Contribution Files depending on how your contribution was entered.

• Select the contribution that is ‘Awaiting Authorisation’ and click View Details.
• You can review the contribution summary or click Download Report to review employee contributions.
• Click Authorise to authorise the submitted contribution.
• If your authorisation model is:
  • Single authorisation: the status will be updated to ‘Authorised’.
  • Dual authorisation: the status will update to ‘Waiting 2^nd Authorisation’. After the 2^nd authorisation has been provided, the status will then be updated to ‘Authorised’.

You can change the authorisation level for your company at any time if you have ‘edit company details’ permissions in Employer Online.

 From Employer Online, select Access CBUS Clearing House from the Popular Tasks section on the dashboard.

• On the left navigation menu, select Administration.
• Select Preferences.
• Select the appropriate ‘Authorisation Model’ level, then click Save.