FAQs

Get answers to some of our commonly asked questions.
Member FAQs

What is Cbus' ABN?

The Cbus Fund ABN is 75 493 363 262.

You may need this number if you want to consolidate your super from another fund into Cbus.

The Trustee ABN is 46 006 261 623.

What is Cbus' Unique Superannuation Identifier (USI)/ Superannuation Product Identification Number (SPIN)?

The Cbus USI / SPIN is CBU0100AU.

You may need this number to consolidate your super online.

If you are an employer, you may need it to make contributions.

Super Income Stream (SIS) members:

The Cbus SIS USI / SPIN is 75493363262001.

 

Who can join Cbus?

Anyone can join Cbus. You don't have to work in the building and construction industry.

Joining us is easy and you can do it online.

Why choose Cbus?
  • we're run only to benefit members - we're an industry fund, so all the benefits go straight back to you
  • we have flexible investment options, with a history of strong, long term performance*
  • we offer competitive fees
  • we have a dedicated advice team offering support that's in your best interests.

Find out more about joining us.  

*Past performance is not a reliable indicator of future performance.

How do I access my super account online?

You can access your member and income stream account through our online account portals. They are available 24 hours a day.

With an online account you can manage and keep track of your super or income stream online. You can:

  • see your current account balance
  • update your personal details (such as change your address)
  • change your investment choice
  • check your contribution and transaction history, and view your insurance cover

If you haven't set up an online account, create your account now.

Register for a Member online account

Register for Super Income Stream online account

Where do I find my member number?

You can find your member number on your:

  • Cbus member card
  • annual statement
  • record of contributions (also called your super summary).

What do I do if I've forgotten my online account login details?

If you don't know your online account password, you can fill in your details and we’ll email you a temporary password:

Member Online request password – for members still building their super.

Income Stream account request password - for members who are receiving regular payments via transition to retirement or super income stream.

I've lost my member card. How do I get a new one?

If you have lost your Cbus member card, you can call us on 1300 361 784 to request a new one. 

You will be asked several questions about yourself first, so we can identify you as the account holder. 

I have a new job. What do I need to do?

If you can choose your super fund, you can choose Cbus. So ask your new employer if you can take Cbus with you.

If your new employer already pays super into Cbus for other employees, simply give them your Cbus member number and they’ll take care of the rest.

Your member number is on your member card and statements.

If you’re unable to find your member number call us on 1300 361 784, Monday – Friday 8am – 8pm (AEST/AEDT).

Complete the I want my super paid into Cbus form (PDF) and hand it to your employer.

See changing jobs for more information. 

How do I consolidate my super from other funds into my Cbus account?

Moving your superannuation into just one account could save you money by paying only one set of fees, reducing your paperwork and making it easier to keep track of you super.

Before you consolidate your super, you should check if:

  • your old fund will charge any exit or withdrawal fees
  • your old fund will stop other entitlements such as insurance.
  • you’re eligible for adequate insurance cover and other benefits with your new fund.

It's quick and easy to consolidate your super into your Cbus account by accessing your online account.

You'll need:

  • your tax file number
  • your Cbus member number
  • your member number for your other fund(s).

If you have a Cbus Super Income Stream, you can’t add funds to your existing account but you can combine other funds with your account balance by starting a new super income stream account. 

How do I choose the right investment option for me?

Before you make any changes to how your super is invested, it’s important to get financial advice.

The decisions you make now can have an impact on how much money you’ll have later in life. To maximise your super, you’ll need to consider a balance of risk and return that suits you and your stage of life.

As part of your membership, the Cbus Advice Team can help you with:

  • choosing your investments
  • completing your Investment choice form.

Read more about the Cbus Advice Team.

I think my employer isn’t paying my super. What can I do?

To check if your super is being paid on time, you can:

  • log in to your online account any time to check you are receiving your contributions
  • call us on 1300 361 784, Monday – Friday 8am – 8pm (AEST/AEDT)
  • ask your employer which fund they are paying your super into (it may not be Cbus), how much they are paying and how often. It’s important to check with your employer that all you super details are correct
  • speak to your Cbus Coordinator - they can quickly check if your employer is making their contributions.

Read more about unpaid employer contributions

Can I access my super before I retire?

Super is generally 'preserved' in your fund until you retire from the workforce.

See question below for more details about preservation age.

In the following circumstances Government legislation allows for the early release of preserved super benefits before your reach your preservation age:

  • severe financial hardship
  • compassionate grounds (including permanent incapacity and terminal medical conditions)
  • permanently departing from Australia, having been a temporary resident
  • if you’re eligible for a transition to retirement income stream, you can access a regular income without permanently leaving the workforce

Members must meet government eligibility criteria before a payment can be made in these circumstances.

Read more about accessing my super.

Read more about transition to retirement.

What’s my preservation age?

If you were born: Your preservation age is:
Before 1 July 1960 55
1 July 1960 to 30 June 1961 56
1 July 1961 to 30 June 1962 57
1 July 1962 to 30 June 1963
58
1 July 1963 to 30 June 1964 59
1 July 1964 or after 60

What is a super income stream account?

An income stream uses the money you've saved in super to pay you a regular, flexible and tax-effective income during your final years of work and into retirement.

Read more about Cbus Super Income Stream.

Can I stay with Cbus in retirement?

If you’re already a Cbus member, it’s easy to stay with us in retirement. Your existing Cbus account can be transferred to the Cbus Super Income Stream.

And if you’re new to Cbus, it’s equally simple to join.

Cbus Super Income Stream offers:

  • competitive fees with no entry fees
  • a flexible and easy to understand range of investment options
  • flexible drawdown payments made straight to your bank account
  • personalised customer service including online services
  • access to retirement seminars and financial advice.

Read more about Cbus Super Income Stream.

Will my super account affect my Centrelink benefit?

Your Centrelink benefit can be affected by:

  • your age
  • whether you have a super account or a super income stream account
  • the balance in your account.

Our Cbus Advice Team can explain how your super may affect your Centrelink benefit and help get you on the right track.

Read more about super and the age pension.

What happens to my super when I die?

You can choose who gets your super when you die by nominating a beneficiary.

If you’re eligible, you can make one of three types of nomination:

1. Binding

You get to choose the people who receive your super benefits. This ensures the balance of your super account, plus any insurance benefit, is paid to the right person. A binding nomination is valid for three years from the date of signing the nomination.

2. Non-Binding

You may also nominate beneficiaries. However, Cbus will make the decision on who gets your super benefits under Cbus’ Trust Deed and relevant law taking into account the people you have chosen.

3. Reversionary

When you open a Cbus Super Income Stream account, you can nominate a beneficiary to receive payments as continued income when you die. You're unable to change or remove your beneficiary on this account.

Read more about nominating beneficiaries.

Can I transfer a UK pension to Cbus?

Since April 2015, Cbus can no longer accept UK pension transfers due to changes the United Kingdom made to its laws.

Read more about UK pension transfers.

We recommend you contact your licensed financial adviser in Australia or the UK.

Or call us on 1300 361 784.

Can I get advice from Cbus about my super?

As part of your Cbus membership, you have access to a team of qualified financial advisers.

The Cbus Advice Team can provide you with advice over the phone about:

  • our range of superannuation and income stream products
  • choosing an investment option that’s right for you
  • contribution strategies including salary sacrifice and personal contributions
  • choosing the most appropriate insurance cover
  • deciding who gets your super when you die by nominating beneficiaries
  • planning the best ways to maximise your super for retirement.

We also run a series of retirement planning seminars, and if you'd like more comprehensive financial advice we can refer you to a CERTIFIED FINANCIAL PLANNER (CFP®).

 

We’re here to help

Call our Cbus Advice Team on 1300 361 784

Press 4 to be connected

8am to 8pm Monday to Friday AEST/AEDT

Email: advice@cbussuper.com.au

Or use our online form to book a time for our Advice Team to call you.

How can I make a complaint?

Contact Cbus with your complaint.

  • Call us 1300 361 784, Monday – Friday 8am – 8pm (AEST/AEDT)
  • Email cbusenq@cbussuper.com.au
  • Mail to: Complaints Officer, Cbus, Locked Bag 999, Carlton South, Victoria, 3053

See complaints for more information.

Employer FAQs

How to join as an employer and set up your online account

Does it cost anything to join Cbus as an employer?

There’s no cost to your business to join Cbus or to use our online payment system. And it’s quick and easy to join online.

Read the terms and conditions of joining Cbus as an employer in the Employer handbook (PDF)

Our team can talk you through the benefits of joining, and answer any questions you might have.

Call us on 1300 361 784 or send us your details and a member of our team will be in touch shortly.

Account administration

I’m trying to pay super for my employee into Cbus, but I don't have their member number. How do I check their Cbus member details?

Any authorised staff member at your business can call us on 1300 361 784 and answer a few security questions to verify the employee’s identity in the system. The member details will then be released.

How do I order member PDS documents or other member forms for my employees?

Call our dedicated service team on 1300 361 784 to place your request for printed material. Or download industry super documents from forms and publications.

If I’m a sole trader where can I find out more about making super contributions?

If you’re running your own business as a sole trader, you can find everything you need to know about joining Cbus and making super contributions in our Sole Trader PDS (PDF).

How do I reset my password for Employer SuperSite (ESS)?

Any authorised staff member at your business can call Cbus on 1300 361 784 and we’ll issue a new password instantly over the phone.

How do I add, remove or update the authorised contact on our Cbus employer account?

Simply call Cbus on 1300 361 784 and supply verbal authorisation for the change of details via a ‘voice contract’ over the phone. Alternatively, you can provide Cbus with the details of your change in authorised contact details on official company letterhead, scanned and emailed to cbusenq@cbussuper.com.au.

Cbus Clearing House (QuickSuper)

What is the Cbus Clearing House?

Cbus Clearing House is a SuperStream compliant online system to submit your super contributions to multiple super funds (including Cbus) using one data file and one payment. Cbus then distributes payments to Cbus members' accounts, and to funds outside of Cbus, on your behalf.

How does Cbus Clearing House work?

If some of your employees want their super paid into a different super fund than your default fund, the Cbus Clearing House can save you time by removing the need for multiple payments. 

Here’s an example:

Cbus is the default fund for your company. You need to pay super into Cbus for 15 employees. Five other employees want their super to be paid into five different super funds

Instead of making super contributions into Cbus, plus five other individual super funds, the Cbus Clearing House allows you to pay just once using one simple system. Cbus then distributes payments and instructions to the other funds on your behalf. We’ll also send you a final confirmation. 

Is Cbus Clearing house free?

Yes, Cbus employers can use the Cbus Clearing House at no cost.

Who can use Cbus Clearing House?

Cbus employers can use the Cbus Clearing House. 

How do I start using the Cbus Clearing House?

If you’ve already joined Cbus as an employer, you can register online for the Cbus Clearing House. Simply follow the prompts to register for your account access.

You’ll find everything you need to know about setting up your account in the Clearing House Registration Set-up Guide (PDF).

Why would I use Cbus Clearing House instead of other payment systems?

Cbus Clearing House saves time and money by enabling you to pay super to multiple funds in just one transaction.

Spend more time on your business and less time doing administration. And with the better data quality Cbus Clearing House provides, you can be confident your payments will get to your employees' accounts quickly and easily.

What if I choose another clearing house?

You can still make your monthly contributions to Cbus through another clearing house system. Just check that the frequency is set to monthly for Cbus contributions to ensure you meet your super obligations with us. If you prefer, you can choose to pay your contributions more frequently than monthly.

Making super payments

I want to submit my contributions quarterly instead of monthly. Why does Cbus require monthly super payments from employers?

It's important that Cbus members receive regular super payments so the money can be allocated to their account and investment earnings can commence as soon as possible.

In addition, employers may be obliged to make contributions more frequently due to EBA or Awards within the construction industry.

Find out more about when to pay super and tax and superannuation.

Receipts

How do I get an official receipt for recent super payments?

Call Cbus on 1300 361 784 to request an official receipt that proves specific super contributions have been made for a specified time period or for a specified number of members. Proof of payments can be accessed and printed directly out of the Employer SuperSite and Cbus Clearing House, however these are not always accepted as official receipts onsite.

I’ve made an incorrect payment. How do I request a contribution refund or adjustment?

You can make an adjustment of super payments made to Cbus, such as changing how a payment was allocated or getting a full or part refund of a contribution payment. Only an authorised contact of the employer account can complete a Request for contribution refund or adjustment (PDF).

Didn't find what you were looking for?

Help us keep this page up to date by sending us your feedback. 

*
*
*
*
 
 

This form collects your personal information. Read our Privacy Policy and Personal Information Collection Statement for details on how we collect and disclose personal information or call us on 1300 361 784 for a copy.