Login help

To check if the issue is limited to the app, try logging into your account. If you can log in via the website, you can continue accessing your account there while the app issue is resolved.

The CBUS app keeps loading or shows an error

Update the app, then close and reopen it. If the issue continues, restart your device and try again.

You can also try logging into your account.

If you’re using a VPN, turn it off and try again.

My phone can’t run the latest app update

Try accessing your account via your web browser or another device instead of using the CBUS mobile app.

I forgot my member number

Use Find my member number. You can also check your statements or emails from us, or contact us for help.

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My details are not up to date

My security code is going to an old mobile number

Contact us and we’ll securely update your mobile number.

My email address is wrong or out of date

Contact us and we’ll help check and update your email address securely.

My employer provided the wrong details

Contact us and we’ll help check and update your details.

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I’m overseas or travelling

Can I access my account while I’m overseas?

Yes. You’ll need access to the mobile number linked to your account so you can receive your security code.

If you don’t have access to your mobile number, please contact us.

I’m not receiving my security code while overseas

Check your phone can receive SMS messages while roaming.

If your mobile number has changed to an international number, contact us so we can update your details securely.

I can’t access the CBUS website, login page, and mobile app from overseas

For your security, online access may be blocked in some overseas locations.

Try again when you’re in a different country, or contact us for help.

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I’m getting an error message

I’m seeing an error message when I try to log in

Read the message carefully and follow any instructions.

Check for any information about a service outage.

If you’re still having issues, contact us and tell us:

the exact error message
when it happened
if you were using the CBUS app or website.

I can’t access the login page

Access your account via cbussuper.com.au, then select member login rather than a saved bookmark or old link.

If the problem continues, contact us.

The website or app seems to be down

Try again shortly and check for any information about a service outage.

If the issue continues, contact us.

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I’m not receiving a security code

My security code hasn’t arrived

Check if messages from CBUS or United Super have been blocked or filtered as spam by your messaging app.

Poor mobile reception can delay security codes.

Request a new code and use the latest one sent.

We’ll show the last three digits of the mobile number the code was sent to. Check it matches your current mobile number.

If it doesn’t, contact us to update your details.

I requested more than one security code

Use the most recent code only. Earlier codes may no longer work.

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I’m registering for online access

I can’t register for online access

The details you are trying to register may not match the details we have on your account.

While you’re registering, check your name, mobile number and email address carefully.

If your employer provided your details and something doesn’t look right, contact us and we’ll help.

Will using spaces within my details affect my ability to log on?

Yes. Remove any spaces before or after your mobile number, email address or other details when registering.

I haven’t received my activation email

Check your inbox, junk and spam folders.

Make sure your inbox isn’t full.

If your email has changed, contact us so we can update your details securely.

Registration still isn’t working

Contact us and we’ll help check your details.

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I forgot my login details

I’ve forgotten my password

Go to cbussuper.com.au/login and select Forgotten your password? and follow the prompts. You’ll need to know your member number so we can identify you.

I’ve forgotten my member number

Go to cbussuper.com.au/login and select Forgotten your member number?, or check your statement or welcome pack.

I haven’t used online access before

Register for online access using your account details.

If you need help, contact us.

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