Six tips from the Cbus cyber security team

How to protect yourself from scams

Learn how to protect your super savings and personal information from scammers.

ScamWatch says reports of scam losses fell by 25% to $2 billion in 2024¹. But the numbers are still too big: investment scams (including super) represented almost half of these losses at $945 million.

Here are six practical tips to protect yourself:

1. Keep your personal information private

Don’t share personal information by email or SMS unless you know who’s reading it.
Secure your physical mail and shred important documents when you need to.
Don’t access your super account on public or unsecured Wi-Fi networks.

2. Keep your super account details up to date

Your phone number, post and email address are used for notifications, and other important security alerts. Make sure we can reach you if we need to.

3. Be smart with your devices

Regularly update passwords. Make them strong and unique passwords that only you know.
Install anti-virus and security software and run a full device scan.
Keep your device updated. Software updates don’t just bring new features – they often include important security fixes that protect you from the latest threats.
Protect your privacy online by regularly clearing your browsing history and cookies.
Use FACE ID or touch ID if it’s available.

4. When speaking to financial advisers, make sure they’re qualified to act in your best interests

Check the Financial advisers register at moneysmart.gov.au to see if they’re authorised to give advice on investments, super and insurance.

5. Check your bank and super statements regularly

Look for unusual transactions and read your credit report too. If you suspect fraud, freeze your bank cards and online banking immediately. Contact us and we can guide you on how to protect your super.

6. If you spot a scam, always report it

By reporting scams, you’re adding to the intelligence bank used by government and other organisations. It’s a big part of keeping all Australians safe.

Call us on 1300 361 784 as soon as possible if you have any concerns about the safety of your super.