When applying for a death payment, see our 4 step process.
Super
Insurance in super
Having the right insurance means you can rest more easily. For more information, view our insurance options.
View insurance optionsThe claims process
We understand that if you need to make a claim, you’re already going through a lot. Our goal is to make the claims process as easy for you as possible.
How to make a claim
There are a few steps involved in making a claim, but we’ll let you know what you need to do and we will aim to keep you updated on your claim’s progress. If you have any questions along the way, contact us. And if you don’t have insurance or you are not sure if you can make a claim, contact the Cbus Super claims department on 1300 722 152. Otherwise, select a claim type below.
TPD claim
When applying for a Total and Permanent Disablement (TPD) claim, see our 7 step process.
Terminal illness claim
When applying for a Terminal Illness claim, see our 8 step process.
Income protection claim
When applying for an Income Protection claim, see our 7 step process.
In 2023/2024 Cbus accepted
3,629
claims for our members and their families.
In 2023/2024 Cbus paid out
$384M
in benefits to our members and their families.
Contact us
Making a claim can be a daunting and emotional process. If you or your family needs to make a claim, contact us.
For any questions or information you need, contact the Cbus Super claims department:
1300 722 152
8.30am - 5.30pm (AEST) Monday to Friday
Additional information
Read more about claiming an insurance payment to understand if you qualify and what your options are.