The claims process

We understand that if you need to make a claim, you’re already going through a lot. Our goal is to make the claims process as easy for you as possible.

Insurance update

Cbus Super acknowledges that some of our members and claimants are experiencing unacceptably long delays in the processing of insurance claims and certain claims communications from us. 

We are deeply sorry for the stress and anxiety experienced by our members, claimants and their loved ones by these delays. This is not the experience we want for our members, claimants and their loved ones at an already difficult time in their lives. If you have questions about your claim, please call our specialist insurance team on 1300 722 152 between 9am-5pm (AEDT) Monday to Friday. 

We are committed to fixing these issues and working through the unresolved claims. We are also working with our administration partners to assign extra resources, improve claims processing and build better, more resilient systems for the future.

We thank our members and their loved ones for their patience and apologise again for any inconvenience we may have caused.


How to make a claim

There are a few steps involved in making a claim, but we’ll let you know what you need to do and we will aim to keep you updated on your claim’s progress.  If you have any questions along the way, contact us. And if you don’t have insurance or you are not sure if you can make a claim, contact the Cbus Super claims department on 1300 722 152. Otherwise, select a claim type below.

High visability jackets

Death cover claim

When applying for a death payment, see our 9 step process.

Hard hat

TPD claim

When applying for a Total and Permanent Disablement (TPD) claim, see our 7 step process.


Terminal illness claim

When applying for a Terminal Illness claim, see our 8 step process.

Saftey gloves and equipment

Income protection claim

When applying for an Income Protection claim, see our 7 step process.

In 2022/2023 Cbus accepted
claims for our members and their families.
In 2022/2023 Cbus paid out
in benefits to our members and their families.

Contact us


Making a claim can be a daunting and emotional process. If you or your family needs to make a claim, contact us. 

For any questions or information you need, contact the Cbus Super claims department:

1300 722 152
8.30am - 5.30pm (AEST) Monday to Friday