As one of Australia's leading industry funds, we invest in projects and businesses that are important to our members, supporting your industries and communities.
Cbus Super acknowledges that some of our members and claimants are experiencing unacceptably long delays in the processing of insurance claims and certain claims communications from us.
We are deeply sorry for the stress and anxiety experienced by our members, claimants and their loved ones by these delays. This is not the experience we want for our members, claimants and their loved ones at an already difficult time in their lives. If you have questions about your claim, please call our specialist insurance team on 1300 722 152 between 9am-5pm (AEDT) Monday to Friday.
We are committed to fixing these issues and working through the unresolved claims. We are also working with our administration partners to assign extra resources, improve claims processing and build better, more resilient systems for the future.
We thank our members and their loved ones for their patience and apologise again for any inconvenience we may have caused.
Market ups and downs can be unsettling. It is important to remember that super is a long-term investment and our portfolios are well diversified and designed to withstand them.
Strengthening Australia’s economy by supporting industries that are important to our members
Cbus Super is proud to be one of 10 super funds to be named as a 2023 Responsible Super Fund Leader in the Responsible Investment Association Australasia’s (RIAA) latest Responsible Investment Super Study.
We believe that responsible investment is important for our members’ long-term returns and to help safeguard their quality of life in retirement.
Ups and downs are a normal part of investing
Learn moreSuperannuation scams are on the rise and it is important to protect your super against financial scammers.
Read moreView our merger page to help former EISS members or employers who have now transferred to Cbus.
Visit our merger page
