Important opt out information for provision of member data for Cbus’ Unpaid Super Services

At Cbus, members are always our first priority. We know that unpaid super is a problem which leaves many of our members with much less to live on in retirement. 
Each year close to $6b of superannuation payments go unpaid in Australia. The building and construction industry has a high incidence of non-payment, more than 40% of apprentices, labourers and machinery operators have unpaid super.1
Get answers to frequently asked questions about Cbus’ Unpaid Super Services.

Super Scandal: Unpaid Super Guarantee in 2016-17, ISA, May 2019.

What is Cbus doing about your unpaid super?

During these uncertain times, we continue to work to help Cbus members collect the super contributions they have earned.

We have a range of services to help Cbus members recover unpaid super, and for those working in the building, construction and allied sector, this includes allowing Cbus members, who consent, to have the status of their super contributions checked by a union delegate or officials. This service was put in place by Cbus because for many of our members, this is the easiest way for them to be assured that they are receiving their super contributions. We provide a limited amount of personal member information to union delegates or officials to get their help in checking and recovering unpaid super. (See below for the type of information provided.)

From 1 July 2020 we are shifting to a new system in which members can opt out if they do not want to participate in this service and we will no longer be asking third parties to gain member consent. 

What if you don't want your information used?

If you do not want Cbus to provide limited personal information to enable a union delegate or representative to check the status of your super contributions to assist in identifying and/or recovering unpaid super, then you can simply opt out of this service. Opting out has no impact on other services provided to you as a Cbus member.

Want to opt out?

You can opt out using any of these options:


1. Visit our website

2. Download the Cbus unpaid super services consent form

3. Call us on 1300 361 784, Mon-Fri from 8am to 8pm (AEST)

4. In person with a coordinator


It’s important to note that if you choose to opt out of your details being disclosed for the purposes of our unpaid super services, it can take up to 5 business days to manage this request.

Implications of not opting out

If you do not opt out then we will assume that you consent to us providing the below types of information to union officials and delegates. However, if you change your mind you can opt out later using the options available above.


What type of information is provided?

The type of information which we provide is:

  • Name
  • Membership Number
  • Application form has been signed
  • SG contribution amounts received in last 6 months
  • Date of SG contributions received and the time periods they are paid for
  • If salary sacrifice payment received (no amount shown)
  • Employer name and ABN