MISCONDUCT ALERT

Ordered by the Federal Court of Australia

The Court found that United Super Pty Ltd (ACN 006 261 623) as the trustee for the Construction and Building Unions Superannuation Fund (United Super) had committed a contravention of s 912A(1)(a) and two contraventions of s 912DAA of the Corporations Act in relation to lengthy and unreasonable processing delays for death, terminal illness and total permanent disability insurance claims between October 2022 and November 2024, and failing to report these contraventions to ASIC within the time prescribed.

On 25 November 2025, Justice O’Callaghan of the Federal Court ordered United Super to pay a pecuniary penalty of $23,500,000 to the Commonwealth.

A significant number of affected claimants / beneficiaries suffered financial hardship and stress. United Super is undertaking remediation for members impacted by this conduct and has taken, and continues to take, steps to improve its claims handling processes.

The Court ordered United Super to publish this Misconduct Alert.

Further information

For further information, visit ASIC’s media release.